ActivityGifts


Shopping Cart				Items (0) Total (£0.00)

Call 0844 412 0412

Home

Search By

	Driving Experiences

	Flying Experiences

	Water

	Pamper Experiences

	Gourmet

	Action

	Sports

	Lifestyle







Newsletters
	Sign up for our newsletter & you could win a free Gift experience.



Gift Vouchers

	We believe that the gift you give starts with the pack you present...

FAQs

If you can’t find the answer to your question below call our customer services team on 0844 412 0412 and they will be glad to help. Calls are charged at standard local rate.

Questions about purchasing an activitygifts.co.uk experience

• How do I find the experience I`m looking for?
• What do I actually get sent through?
• Can I include a personalised message in the gift pack?
• What types of payment do you accept?
• Is it safe to provide my credit card details online?
• What is the delivery information for the packs?
• Can I book the event date at point of purchase?
• When I buy an experience do I get any sort confirmation?
• Do you send me a copy of the receipt for my purchase?
• How long are the vouchers valid for?
• Are there any restrictions I should be aware of such as fitness or age before making a purchase?
• Do you provide personal accident insurance?

Questions about activitygifts.co.uk vouchers (that have already been purchased)

• How Do I Redeem My Voucher?
• What if I want to exchange the gift voucher for a different one?
• Will the weather affect my activity?
• I’ve decided that I want to cancel the gift voucher. Can I get a refund?
• I’ve already booked my experience date. Can I cancel or change it?
• I’ve noticed my voucher has an expiry date how does this affect me?
• My voucher is about to expire. Can I extend it?
• I have lost my voucher. Can I get another one?
• What do I do if I have a complaint?

Questions About Buying An activitygifts.co.uk Experience

• How do I find the experience I`m looking for?

We have tried to make our website easy to navigate so you can find what your are looking for easily and quickly. There are 4 ways to find a product:

1. Browse through the categories listed on the left side of the screen or down the middle on the home page. Each category has sub categories to try and make your search easier. For example, within the Drive category you will find sub categories for Racing Cars, Big Vehicles, Rally Driving etc.

2. Use our ‘search’ facility located at the top left side of the screen using the experience keyword e.g. ‘rally driving’, ‘gliding’ or the type of experience e.g. ‘driving’, ‘pampering’ or simply search by price.

3. If you need some useful suggestions why not use our gift finder?

4. Alternatively call our customer services team on 0870 746 0111 for some friendly help and professional advice. Calls are charged at standard local rate.

• What do I actually get sent through?

We believe that the once in a lifetime experience starts with the gift pack and finishes with a fantastic day/weekend. With this in mind we have developed an exquisite full colour gift pack sealed inside a silver ‘once in a lifetime’ envelope. The packs are beautifully presented guaranteeing the ‘wow factor’ from the moment the recipient opens the envelope.

Each pack is delivered under plain cover, inside is a ‘Once In A Lifetime’ envelope containing a full colour glossy gift presentation folder that opens displaying a gift certificate displaying a personalised message from you.

Also included in the pack is a gift voucher, full event description, itinerary, important notes, directions. To see one of our beautifully presented gift packs please click here.

• Can I include a personalised message in the gift pack?

Of course. The gift presentation folders are designed to ensure the first thing they see is a certificate containing your personalised message. When making your booking you will be asked to provide wording for the message. If you prefer this section can be left blank for you to fill out by hand.

• What types of payment do you accept?

Payment By Credit Card:
We accept all major credit & debit cards except Diners and American Express.

By Cheque or postal order:
Please make these payable to ‘Maximise’ and send to Maximise, Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG. Don’t forget to include your order details, contact and postal details.

• Is it safe to provide my credit card details online?

The security of your data is our absolute priority and we take this matter very seriously. We want you to buy from our online shop safe in the knowledge that your personal details and credit card information are securely held.

When you move to the online shopping section of our website, you are transferred to a 100% secure area.

For the more technically minded this area uses an industry standard 128 bit Thawte SSL encryption system. Customer data is stored on a secure server, encrypted again and protected by a firewall, the specification of which is used by major banks.

If you are still unsure about making a purchase online then just call our sales team on 0844 412 0412 and they will be glad to take your order over the phone. Calls are charged at standard local rate.

• What is the delivery information for the packs?

Standard
All orders received by midday are sent the same day by Royal Mail post (Excluding Saturdays, Sundays and Bank Holidays.)

Guaranteed Next Day Delivery
If you need a faster delivery we can send your gift pack by ‘Guaranteed Next Day Delivery’ at an additional charge of £10.00. This service is available for all orders made up to 12:00 between Monday - Thursday and guarantees delivery by 13.00 the next day. Please note that someone must sign for the package.

Delivery

All gift packs are sent under plain cover to make sure your gift stays a surprise. You can select whether you want the pack sent to you or the recipient or a separate address.

Christmas/ New Year

Customers should be aware that during Christmas and New Year, times for last orders, delivery duration and our opening hours may change. To check how the above may be affected please contact our customer services team on 0844 412 0412 for more information.

• Can I book the event date at point of purchase?

No. All of our vouchers are sold on an open dated basis. The benefit of this is that if your gift is a surprise and the recipient decides they want to upgrade or swap to an alternative experience then they have that flexibility to change, which you wouldn’t have if the experience and the date were pre-arranged.

• When I buy an experience do I get any sort of confirmation?

Yes, when you make an online purchase, an email will be sent to you by return confirming your contact and order details along with a unique order reference.

• Do you send me a copy of the receipt for my purchase?

Yes, wherever you nominate for the pack to be sent a transaction receipt is always sent to the purchaser.

• How long are the vouchers valid for?

All of our vouchers are valid for 9 months from the date we send out your pack (unless otherwise specified). You must book your experience by the expiry date shown on the voucher in the gift pack.

• Are there any restrictions I should be aware of such as fitness or age before making a purchase?

Yes. All of our experiences have some type of restriction attached to them. These restrictions cover areas such as age, weight, height, physical health, fitness etc. We ask you to read all of the information provided on our ‘important notes’ section of each experience. It is your responsibility as the purchaser to ensure that the voucher restrictions are suitable for the intended recipient.

Maximise will not be held responsible for vouchers sold which comprise restrictions that are unsuitable for the recipient and breach the conditions of use. If you are unsure of the suitability of a particular product contact us via email on gifts@maximise.co.uk and we will answer any questions and advise you accordingly.

• Do you provide personal accident insurance?

Yes we do. Whilst we screen every supplier to ensure they abide by health and safety guidelines and employ best practices, we strongly recommend you make a provision for a Personal Accident and Cancellation Insurance Policy. Our insurance policy costs £10.00 per person and is available at the online ‘check out’ stage or can be bought over the phone through our sales team on 0844 412 0412. Our policy provides the following benefits per person - Cancellation, Curtailment; Personal Accident; Medical Expenses; Baggage & Personal Effects; Personal Money; Personal Liability. Further details available upon request.

Questions About activitygifts.co.uk vouchers that have already been purchased.

• How Do I Redeem My Voucher?

It couldn`t be easier, simply call our experience supplier on the telephone number listed in your experience pack. To accept your booking they will need your name and unique voucher reference number e.g GV100100/ MAXIMISE.

When booking your experience please have two or three dates in mind and bear in mind that most events are booked up to 6 weeks in advance.

• Can I want to exchange the gift voucher for a different one?

No problem. We know how hard it is to buy a gift especially when you are trying to second-guess what they would choose. So we offer a no quibble exchange policy that lets the recipient change their experience free of charge within 14 days of purchase. This means you can buy an experience safe in the knowledge the recipient will be able swap the gift for any other product contained on our gift site and get exactly what they want without your money being wasted and without any extra charges.

Exchanges outside of the 14-day cooling ‘off period’ can be made but a £20.00 administration charge will be applicable. Please note that when exchanging a gift if the substitute experience is of a higher value the difference must be paid, if it is of a lower value we will hold the price difference as a credit less administration charges (if applicable) until your next purchase. Exchanged vouchers are not refundable and non-returnable.

To exchange your voucher you are required to send your full pack to us by recorded delivery with a cover letter detailing your exchange requirements and any additional payments where applicable. Cheques should be made payable to 'Maximise'.

We are unable to send a new experience pack until we receive the original pack and payment (if applicable) back. Send exchanges to: Customer Services, Maximise, Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG

• Will the weather affect my activity?

A number of our experiences are weather dependent and you will find details regarding this in the important notes section online and in the gift pack. For weather dependant experiences such as flying, sailing etc. you need to contact the supplier (usually 24 hours before arrival) to ensure conditions are suitable. If our supplier postpones the event due to adverse weather you will be able to rebook a new date/ time. We do not issue refunds on postponed events

• I’ve decided that I want to cancel the gift voucher. Can I get a refund?

Yes you can. If you decide you want to cancel your voucher within 14 days of purchase we can do this for you free of charge. Unfortunately we cannot administer refunds after 14 days of purchase.

• I’ve already booked my experience date. Can I cancel or change it?

Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Changing a booked date amounts to a cancellation, so once your booking has been made you may incur cancellation charges. Please note that we cannot accept rescheduling or cancellation of an experience within 21 days of the event date.

• I`ve noticed my voucher has an expiry date how does this affect me?

• My voucher is about to expire. Can I extend it?

Yes you can. If you don’t have the opportunity to use the voucher before the expiry date, then if you contact us before the expiry date, we will renew the voucher for a further period of 9 months. We cannot extend expired vouchers. For further details see our terms and conditions.

• I have lost my voucher. Can I get another one?
Yes you can, providing it is still valid. To do this we will have to cancel the original one and issue you with a duplicate one with a new reference code. To do this there will be a £20.00 administration charge including postage and packaging.

• What do I do if I have a complaint?

We welcome feedback and take complaints very seriously. The most straightforward way to resolve any problem or complaint you may have on the day is to bring it to the attention of the operator as soon as possible to enable them to deal with it. If you are still not entirely satisfied please contact us by email on gifts@maximise.co.uk. For further information please see out terms and conditions.

Questions about problems with the website

• I bought an experience online but haven’t received my email confirmation?

No problem, this could happen for a number reasons e.g. you mistyped your email address, your email account may block unknown emails etc.

Call our customers services team on 0844 412 0412 and they will be glad to confirm your order and resend your confirmation.

• I think I entered my details incorrectly whilst placing my order, what should I do?

Call our customers services team on 0844 412 0412 and they will double-check all of your information.

Why Choose Activity Gifts

Gift Packs

Site Map

Site redesigned and developed by MAK