ActivityGifts - Terms and Conditions


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Gift Vouchers

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Terms and Conditions

Before placing an order please read our terms of business, which will form part of our agreement with you.

Who are you?

http://www.activitygifts.co.uk/ is owned and managed by Maximise Enterprises Limited ("the company"). Our registered number is 3396596. Our registered office is at 20 Wood Street, Barnet, Hertfordshire EN5 4BJ. Our trading address is Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG.

Do these terms of business affect my statutory rights under U.K law?

No.

Are these the only terms of business that affect me?

No. We arrange activities with independent suppliers who make the activities available subject to their terms and conditions. They after all exercise day-to-day control of the activities. The activities are made available on the basis of your acceptance of the supplier’s terms and conditions as well as ours.

Are the activities accurately described?

We believe they are however, the descriptions are summaries only and they are not intended to be detailed.

Can you change the activity offered?

We try to supply what we offer but occasionally will make some changes. In particular, if specific vehicles or celebrities are mentioned, we reserve the right to make reasonable substitutions if made necessary by some act beyond our reasonable control e.g. mechanical break down or illness.

All information supplied in your activity gift pack is correct at the time of going to print. However, sometimes our suppliers will make amendments to the experiences which will contradict the information that has been supplied to you. In such circumstances we reserve the right to amend the information via the website and will not be obliged to contact existing customers to advise them of any such changes. We will not be responsible for loss of enjoyment caused by any alterations made by our suppliers to any of our activity gift experiences.

We reserve the right to add, withdraw or substitute locations for activities. We reserve the right to make any reasonable changes to any activity programme without notice.

What happens if the voucher I have been given is no longer available?

Sometimes we have to withdraw experiences from our website at the request of a supplier, or because the experience is no longer available. In these circumstances we are not obliged to contact existing customers to advise them of this as sometimes our suppliers will still honour your voucher, despite the fact the experience is no longer available for purchase. However this will not always be the case. In circumstances where the experience is no longer available and/or you are no longer able to redeem your voucher, you will be able to transfer your voucher's value free of charge to another experience. Your credit will depend on the cost of the voucher at the time of purchase.

Can Activitygifts.co.uk cancel an event?

Once the voucher holder has booked a specific date for an activity, we will only cancel if for reasons beyond our reasonable control we are obliged to. We do reserve the right to cancel if our supplier or we considers safety risks unacceptable, if the venue becomes unavailable, if we believe that the person or persons booking may harm our reputation or if you become insolvent. Please note that we do not have to cancel because of adverse weather conditions. If our supplier decides to cancel a booked experience due to insufficient numbers you will not be entitled to a refund if our supplier is able to provide you with alternative dates.

What happens then?

If we cancel by reason of adverse weather or because our supplier or we considers safety risks unacceptable we will reschedule the activity for another date. We will not refund payment. If we cancel for any other reasons, we will refund all payments made by you. Any refunds will be made to the purchaser of the gift and if the payment has been by credit card, refunds will be to the same card. Any liability on our part arising out of cancellation is limited to refunding your money and does not extend to any other loss or expenses you may suffer.

Can I cancel a booked experience?

Once you book a specific date with an operator you are bound by their terms and conditions. Changing a booked date amounts to a cancellation, so once your booking has been made you may incur cancellation charges. Please note that we cannot accept rescheduling or cancellation of an experience within 21 days of the event date.

Once a voucher recipient or I have made a booking, can you make changes to the agreement?

To a limited extent: -

We reserve the right to add or withdraw locations and activities to our list at any time.

We reserve the right to make any change to our prices without notice. If there is any change, we will advise you or the voucher recipient at the date when a specific activity is ordered.

We reserve the right due to mechanical breakdown, illness or weather conditions we reserve the right to vary the activities available to voucher holders without notice but will of course seek to make available a reasonable range of activities. If this is not possible we reserve the right to cancel the experience at short notice.

What is your refund policy?

If you or the recipients are not entirely happy with your purchase, then you have the right to return any goods within 14 days of purchase and request a refund. To do this simply contact our customer services team in the first instance and then you will be asked to return the voucher pack by recorded post to our offices with a cover letter detailing the reason for your refund request.

Please note that refunds can only be made to the purchaser and voucher and monies will be credited back to the original card used for payment. Refunds will not be made to the user or any third party. All refunds are processed within 14 days.

Please address refunds to: Customer Services, Maximise, Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG

After 14 days of purchase all gift vouchers are non-refundable. Please note all Marriott vouchers and expeeriences are exempt from our refund policy as these vouchers are non transferrable and non refundable.

What if I want to exchange the gift voucher for a different one?

No problem. We offer a no quibble exchange policy that lets the recipient change their experience free of charge within 14 days of purchase. Please note this applies to all vouchers EXCEPT Marriott vouchers which are non transferrable and non refundable.

Exchanges outside of the 14-day cooling ‘off period’ can be made but a £20.00 administration charge will be applicable. Please note that when exchanging a gift if the substitute experience is of a higher value the difference must be paid, if it is of a lower value we will hold the price difference as a credit less administration charges (if applicable) until your next purchase. Exchanged vouchers are not refundable and non-returnable.

To exchange your voucher you are required to send your full pack to us by recorded delivery with a cover letter detailing your exchange requirements and any additional payments where applicable. We are unable to send a new experience pack until we receive the original pack and payment (if applicable) back. Send exchanges to: Customer Services, Maximise, Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG. Please note this applies to all vouchers EXCEPT Marriott vouchers which are non transferrable and non refundable.

What happens if I lose my voucher?

Providing your voucher is still valid we can produce a duplicate. We ask you to keep your vouchers safe and treat them as you would money. Your voucher and unique reference is proof or ownership/ credit for a particular experience and will need presenting to our supplier on your activity day. If lost an administration charge of £20.00 is applicable to cover the administration of cancelling your original voucher, producing a duplicate, post and packaging.

We regret that all Marriott vouchers cannot be replicated or re-issued under any circumstances. This includes vouchers that are lost, stolen and/or destroyed.

How long are the vouchers valid for?

All of our vouchers are valid for 9 months from the date we send out your pack (unless otherwise specified) and must be booked and redeemed within this period. Vouchers can be extended once only for a period of 9 months. It is advisable to book your experience at your earliest convenience to avoid both disappointment and admin charges should you need to extend your voucher.

Can I extend my voucher?

All vouchers can be extended apart from Marriott vouchers which are non transferrable and non refundable. If the recipient doesn’t have the opportunity to use the voucher before the expiry date, then if he/she contacts us before the expiry date, we will renew the voucher for a further period of 9 months.

All extensions incur a £20.00 administration charge. In addition if the gift is for a specific activity, we will also charge any increase in price that may have occurred since the issue of the original voucher. We can only extend vouchers once and that we regret we are unable to reactivate expired vouchers.

Customer`s who extend their vouchers will be supplied with a new gift voucher, and not a revised copy of their gift experience pack. Therefore it is the customer`s responsibility to check the content of their experience as it is illustrated in their gift pack with that that is displayed on the website as the information can change. You will not be entitled to any refunds or exchanges if the content has been amended.

Can I give my voucher to anybody else?

Sorry, but all our vouchers are non-transferable. Please note Maximise accepts no responsibility for vouchers purchased via any other means other than directly from our company. This includes internet auction websites.

What is the delivery information for the packs?

Standard

Upon receipt of your order we send all gift packs by Royal Mail post the next working day (Excluding Saturdays, Sundays and Bank Holidays.) There is a post and packing charge of £2.50 for up to four gift packs.

Guaranteed Next Day Delivery

If you need a faster delivery we can send your gift pack by ‘Guaranteed Next Day Delivery’ at an additional charge of £10.00. This service is available for all orders made up to 12:00 between Monday – Thursday and guarantees delivery by 1pm the next day. Please note that someone must sign for the package.

Delivery

All gift packs are sent under plain cover to make sure your gift stays a surprise. You can select whether you want the pack sent to you or the recipient or a separate address.

Christmas/ New Year

Customers should be aware that during Christmas and New Year times for last orders, delivery duration and our opening hours may change. To check how the above may be affected please contact our customer services team on 0870 746 0111 for more information.

What’s the availability on your events?

During busy periods as a general rule most suppliers will be booked up at least 6 weeks in advance. Please bear this in mind when redeeming your voucher.

Will the weather affect my activity?

A number of our experiences are weather dependent and you will find details regarding this in the important notes section of your gift pack. For our weather dependant experiences such as flying, sailing etc. you are required to contact the supplier usually 24 hours before arrival to ensure conditions are suitable. If our supplier postpones the event due to adverse weather you will be able to rebook a new date/ time. Maximise do not issue refunds on postponed events

How do you deal with risk?

We organise a wide range of activities. Some involve a degree of risk of physical injury or damage to property. This is what makes the activity exciting. We do not exclude our liability for death or personal injury caused by our negligence or that of our employees. We do not accept liability for the negligence of any one else. We believe our suppliers observe proper standards but do not guarantee their performance or observance of such standards. You may be required to sign a disclaimer of liability by our supplier or us. If you not willing to do so, you may not be permitted to take part in the relevant activity and will not be entitled to any refund.

You must behave in a safe and courteous manner, observe the proper instructions of any supervisor or activity leader, dress and equip yourself in accordance with any advice we or our supplier gives, use safety equipment as instructed and you must not tamper with or abuse it. You will have to compensate us or our contractors for any damage negligently caused by you. Please note that our gift experiences do not include personal accident insurance within the package price.

Do you provide personal accident insurance?

Yes we do. Whilst we make screen every supplier to ensure they abide by health and safety guidelines and employ best practices we strongly recommend you make a provision for a Personal Accident and Cancellation Insurance Policy. Our insurance policy is available at a cost of £10.00 per person and can be purchased at our online check out or via our sales team over the telephone. Our policy provides the following benefits per person - Cancellation, Curtailment; Personal Accident; Medical Expenses; Baggage & Personal Effects; Personal Money; Personal Liability. Further details available upon request. Please note our insurance is only available to UK residents.

Are there any restrictions I should be aware of?

Yes. All of our experiences have some type of restriction attached to them. These restrictions cover areas such as age, weight, height, physical health, fitness etc. We ask you to read all of the information provided on our ‘important notes’ section of each experience. It is your responsibility as purchaser to ensure that the voucher restrictions are suitable for the intended recipient.

Activitygifts.co.uk will not be held responsible for vouchers sold which comprise restrictions that are unsuitable for the recipient and breach the conditions of use. If you are unsure of the suitability of a particular product contact us via email on gifts@maximise.co.uk and we will answer any questions and advise you accordingly.

What if I have a complaint?

Activitygifts.co.uk welcome feedback on our experiences and take complaints very seriously. The most straightforward way to resolve any problem or complaint you may have on the day is to bring it to the attention of the operator as soon as possible to enable them to deal with it. If you are still not entirely satisfied please contact us by email on gifts@maximise.co.uk. Generally we don’t consider it acceptable if you do not raise your problem with the supplier on the day and subsequently write a letter of complaint. Complaints must be made in writing and sent to: : Customer Services, Maximise, Kenwood House, 77a Shenley Road, Borehamwood, Herts, WD6 1AG

By making a booking you are confirming that you have read our terms of business and agree to be bound by them and are happy with details of your booking. Please note that there is no binding contract until we send you our activity pack.

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