IMPORTANT: Before purchasing the ActivityGifts.co.uk vouchers for the activities listed on our website www.activitygifts.co.uk (‘Voucher’), please read these terms and conditions carefully. We intend to rely upon these terms and conditions. For your own benefit and protection you should read the terms and conditions carefully. It is important that you understand this page, together with the documents referred to on it, as it tells you the terms and conditions on which we supply the Vouchers to you (the purchaser/recipient). If you do not understand any point please ask for further information. In particular, your attention is drawn to the sections under the headings BOOKING, CANCELLATION and LIMITATION OF LIABILITY. By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions.
Before making a purchase we also ask you to become familiar with the terms and conditions of the activity supplier referred to in a particular activity description. Please note if there is a conflict or ambiguity between ActivityGifts.co.uk’s terms and conditions and those of a supplier, the supplier's terms and conditions shall prevail.
Each Voucher entitles the recipient to the experience provided for on the face of the Voucher.
All Vouchers are valid for 12 months from the date of issue (unless stated otherwise, e.g. seasonal activities are valid for one full season).
The Voucher expiry date will be detailed on your activity Voucher. Once the Voucher is expired it can no longer be extended.
The Vouchers can be redeemed subject to a supplier’s availability before the expiry date and the activity must be completed before that date.
The Vouchers are purchased from the website www.activitygifts.co.uk. All purchases require full payment.
You are advised of the accepted methods of payment at the time of purchase. We do not accept payment by cheque or postal order and you cannot pay in instalments.
We will send confirmation of your order to you via email.
The Vouchers are delivered by e-mail. The eVouchers are sent to the e-mail address entered at the time of purchase. No additional charge is made for emailing the voucher to you.
Please note, some e-mail accounts may classify our e-mail Vouchers as 'spam' email. We are not liable or responsible for any loss suffered as a result of an e-mail Voucher being blocked by web filters or firewalls. If a recipient does not receive an e-mail Voucher, please contact us immediately so that we can send the e-mail Voucher to an alternative e-mail address.
Additionally, all bookings and Vouchers are available to view and print online on your personal online account.
The invoice will be sent to the purchaser of the Voucher by email.
Please note that all bookings are made subject to the ACTIVITY Supplier’s terms and conditions. Upon making a booking, you will be bound by that Supplier’s terms and conditions. You may access the relevant Supplier’s terms and conditions by viewing that supplier’s website or requesting a copy of their terms and conditions to be supplied to you.
In order to enjoy your chosen activity and to arrange a convenient time for doing it, you must contact the activity supplier directly. Many dates, such as weekends and holiday periods, are very popular and may not be available unless a substantial period of notice is given to the activity supplier.
We recommend that you make bookings for your activities well in advance to avoid disappointment as the activity suppliers can get booked up. We recommend that bookings are made 14 days in advance at the very least.
Please note that some activities only have fixed dates available to choose from and cannot be tailor-made to suit each and every clients’ preferred dates and times.
When booking your date, please inform the activity supplier if you wish to bring other people as spectators.
You may be required to send your Voucher to the activity supplier in advance in order to arrange your booking. Please note that your Voucher must also be presented on the day in order to participate in the activity.
Please note that once you have booked a date with an activity supplier, it may not be possible for you to change your mind and cancel or rearrange the booking.
Refund of Voucher Purchase
If you are not satisfied with your purchase of a Voucher, please contact us within 30 days of purchase and we will be happy to refund the full cost of your un-booked Voucher. A refund of a Voucher will no longer be available once that Voucher has been used to make a booking with an activity supplier.
All refunds will be made to the person who purchased the Voucher and the money will be refunded directly to the credit/debit card or Paypal account used to make the purchase.
Cancellation of Activity
Once you book a specific date with an activity supplier you are bound by their terms and conditions, including those regarding cancellations.
In the event that an activity supplier needs to cancel the activity after you have booked a date, they should contact you. We strongly recommend however, that you contact the activity supplier the day before you depart for your activity.
In the event of an activity being cancelled for any reason we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs, or any other cost or expense incurred in connection with the activity.
Please note, that the activities may require some waiting, especially as some are weather dependant. There is also the possibility of short notice cancellation by an activity supplier due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the supplier’s control.
In the event that an activity is cancelled you should simply re-book with the activity supplier concerned.
If you or the recipient are not satisfied with the activity Voucher purchased you may exchange it for an alternative Voucher from our range, provided that you have not booked the activity with the activity supplier.
If the activity is of greater cost than the Voucher previously purchased then the difference must be paid by you. If the new activity is of a lower cost than the Voucher that has been purchased, no cash refund will be given.
Once an activity has been booked it cannot under any circumstances be exchanged or refunded. Only one exchange is permitted. Exchanged Vouchers are non refundable.
The expiry date of the exchanged voucher will be the same as indicated on the original voucher.
We act as a booking intermediary for independent activity suppliers who may make changes to their prices at any time. We ask activity suppliers to inform us about price changes in advance and to not charge extra for Vouchers already sold, but in very rare cases we reserve the right to make variations to prices at any time without notice. If the activity price has increased since the time the Voucher was purchased, a supplement may need to be paid by you at the time of booking the activity. If you do not wish to pay the increase in price is too high, we may exchange or refund your Voucher at your option.
All prices quoted are inclusive of VAT where applicable.
The nature of some of the services that are promoted on ActivityGifts.co.uk are dangerous. Prior to ordering or participating in any activity you should be aware of the risks involved. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need for you or the participant to acquire your own insurance cover.
Please note that the activity suppliers might arrange their own liability insurance, which may provide insurance for participants covering them in cases where the supplier acts negligently. We advise you to check the terms of any such insurance that the activity suppliers may provide.
Many activities have restrictions (such as age, height, weight, physical and medical limitations) which may vary from supplier to supplier, so please check these before purchasing a Voucher. Details of these restrictions in each case are available on our website or can be provided on request.
If the person who is to go on the activity has any doubts about their medical fitness, they should consult their doctor before booking the activity.
It is your responsibility to ensure that you select an experience appropriate for the intended recipient and it is the responsibility of the recipient to confirm that the activity is suitable for them prior to booking.
We will not refund any Voucher if the participant cannot comply with a supplier’s restrictions and are turned away from the supplier’s venue.
Descriptions and Illustrations
The descriptions on this site are as accurate as we can make them, however there may be some variations. Photographs, illustrations and details, such as the particular equipment, vehicle or route followed are subject to change depending on the specific conditions on the day.
The stated total duration is an indication of the time you are likely to spend at the venue and may slightly differ for each participant.
Problems and complaints
If you encounter any problems or have any complaints with the Vouchers please contact us at the following link: www.activitygifts.co.uk/contacts
In case of a problem with an activity, please speak to the activity supplier on the day, so they have the opportunity to resolve any problems there and then. Failure to highlight issues on the day of the activity may jeopardise investigations and result in an unsatisfactory outcome.
If your complaint is not resolved on the day, you must write to us within one week (7 days), providing us with your booking reference, the name and surname of the activity supplier’s representative who you highlighted the complaint to on the day and full details of your complaint.
Limitation of Liability
If either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into this contract with one another.
We reserve the right to transfer liabilities to a third party in case of a merger or sale of the business.
Nothing in this agreement excludes or limits in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) defective products under the Consumer Protection Act 1987.
Many activities promoted on ActivityGifts.co.uk are dependent on the weather and we advise you to call and check with the supplier whether the weather conditions are suitable for the booked activity. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. In the event of cancellation, ActivityGifts.co.uk will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
These terms and conditions and any dispute or claim arising out of or in connection with them or their formation are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.